Video and Phone Counselling

Engage in counselling anywhere.

Not located in Calgary or not comfortable with in-person appointments? Not a problem! Virtual counselling appointments allow you the flexibility to connect with a psychologist anywhere. Many people find virtual counselling sessions similar to in-person appointments. They can be utilized as a sole way to connect with a therapist or in combination with in-person appointments. 


KM Counselling

Virtual Psychologist Counselling
Video & Phone Options

8 Varsity Estates Circle NW
Calgary, AB

587-324-2398
Let's Connect

Free 15-min phone consultations

Secure video and phone counselling appointments are ideal for: 

  • Anyone who finds it difficult to fit counselling into an already busy schedule. 
    • Busy at work and can’t make the commute time? No problem. You can easily switch to a virtual appointment anytime. 
  • People who travel away from Calgary. 
    • Are you planning a trip to Banff, Edmonton, elsewhere and need to speak to a therapist during your trip? If you have access to internet or a phone line you can set up a virtual appointment for your trip. 
  • Albertans not located in Calgary. 
    • Many Albertans do not have access to registered psychologists in their community or must deal with therapy services that have long wait-times. At KM Counselling you can connect anywhere within Alberta with a Registered Psychologist with no waitlist.
  • Anyone limiting in-person appointments due to illness or other health concerns.
    • Do you have an upcoming appointment and are currently ill? If you are exhibiting symptoms of illness and feel well enough to still attend your counselling appointment, you can easily switch to a virtual session. Also, if you are trying to limit in-person contact due to your current medical or family situation, meeting with a therapist virtually gives you the ability to meet with a registered psychologist from the comfort and safety of your own space.  

What Issues Would be Appropriate to Discuss by Virtual Counselling?

KM Counselling is pleased to offer virtual counselling services for individuals, couples, and families to address a range of issues including: 

  • Anxiety
  • Depression and other mood disorders
  • Trauma and PTSD
  • Relationship challenges
  • School and work issues
  • Stress and burnout
  • ADHD 

Is Virtual Counselling Right for Me?

Virtual counselling can be beneficial for many people. To better assess whether virtual counselling appointments may be right for you, you may find it helpful to ask yourself a few questions:

  1. Will I have access to the internet or a phone during my appointment time?
  2. Will I have a private space during the appointment time?
  3. If I am under the age of 18, will I have a legal guardian present to discuss consent with the therapist at the time of the appointment?
  4. Do I feel comfortable connecting over video or phone with a psychologist?
  5. Do I prefer the convenience of meeting virtually over having to drive to an office?

If you answered yes to these questions, then virtual counselling appointments are likely a good fit for you. If you answered no, then in-person counselling session may be a better fit. 

How to Prepare for My Virtual Appointment?

Book Your Appointment:

Virtual counselling sessions are offered in the following formats: 

  • Phone 
  • Secure/encrypted video 

Contact us to book your session: info@kmcounselling.ca or 587-324-2398. Once your appointment has been scheduled, you should receive a confirmation email in addition to a reminder before your appointment about the appointment date/time

For Secure Video Appointments:

You will receive a meeting reminder 30-min prior to the appointment time that has a link to access the video link and to information for troubleshooting technical issues. You will not need to download anything for the meeting. 

Prior to your appointment, ensure you have a private space to connect by video. If you have other people at home with you, please find a different room that allows for a confidential discussion. 

Click on the link to test your audio and video. If it works, you are all set! Now sit back, relax, and wait for the therapist to start the meeting.

For Phone Appointments:

When booking your appointment, confirm that you want to book a phone appointment and provide your preferred contact number during the intake process. You will receive a meeting reminder 30-min prior to the appointment time. 

At the appointment time, please ensure that you have a private space for the counselling session and are not driving. Now sit back and wait for the therapist to call you. Please note that the call will come from a private/no caller ID number. 


KM Counselling

Virtual Psychologist Counselling
Video & Phone Options

8 Varsity Estates Circle NW
Calgary, AB

587-324-2398
Let's Connect

Free 15-min phone consultations

Frequently Asked Questions

What is virtual counselling?

Virtual counselling is the use of video technology/streaming or phone to engage in counselling services. You will meet over the phone or using video technology with a therapist for your appointment rather than meeting in-person.

Are virtual counselling services safe and secure?

KM Counselling takes your privacy and security serious. That is why all video counselling services offered by KM Counselling are completed through the Jane platform, which meets the strict standards set out by the Health Information Act of Alberta (HIA) and the Health Insurance Portability and Accountability Act (HIPPA). Many entry level video platforms do not meet this standard, which means they do not guarantee your privacy. If you decide to use virtual counselling, it is a good idea to ask what service is being used and if it meets these strict standards.

If you are connecting either by phone or video with the therapist there are some limitations to confidentiality such as your own computer’s security/malware protection and whether you have a private space to talk. Any questions you have about confidentiality limitations can be discussed both prior to and at the time of your appointment.

Is virtual counselling effective?

Based on several bodies of evidence, video counselling sessions have been shown to be just as effective as in-person appointments (Thompson, 2016; Wagner, Horn & Maercker, 2013).

Further, many people find that being able to connect with counselling in the comfort of their own home helps them feel more at ease with the process. This is important because the most critical element that determines the effectiveness of counselling is how YOU feel in the counselling process. Therefore, the more comfortable you are in counselling, the more effective you will likely find counselling.


No matter what issues you are seeking support for, KM Counselling is here to help you experience meaningful, lasting change with the convenience of virtual appointments. Now there is no need to rush to your next appointment. It is just a click away and in the comfort of your own space. 

Let’s connect today. 

Book Now